Complaints Procedure

We aim to provide our customers with a highly professional service. In the event this is not the case, we want you to let us know. You can complain in a variety of ways:-

Call:- Our Compliance Manager on 01382 200474

Compliance Manager
Beat the Banks
11 Albert Square

(for the attention of the Compliance Manager)

Our aim is to resolve your complaint as quickly as possible. If we are unable to resolve your complaint within 48 hours, we will write to you within 5 working days with an acknowledgement of your complaint either with a formal response or explaining when we feel we will be able to give you a final response. We will tell you the name and title of the person who will be handling your complaint and will keep you updated as things progress. We aim to resolve all complaints within an eight-week period.

If we are unable to resolve your complaint, or if a complaint is not resolved after eight weeks, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies. If you wish to refer your complaint to the Legal Ombudsman, this must be done within six months of our final response to your complaint.

Please note that the Legal Ombudsman only has jurisdiction in relation to claims submitted by residents of England & Wales.
Legal Ombudsman
PO Box 6804, Wolverhampton, WV1 9W

Phone on: 0300 555 0333 (Lines are open 8.30am – 5.30pm Mon to Fri)


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Beat The Banks

11 albert Square

Dundee DD1 1DD