Is your claims company regulated, do they do the job properly and do they justify their fee?
Currently, in Scotland, Claims Management Companies do NOT have to be regulated, whereas in England and Wales they must be authorised by the Claims Management Regulator.
If you are dissatisfied with the level of service provided by a CMC based in England and Wales, you can raise a complaint via The Legal Ombudsman.
So why do Beat the Banks choose to be regulated?
Well, it’s all about working to a high standard and we believe that it’s important for your claims to be handled as professionally as possible and for us to be able to deal with all UK lenders in pursuit of your claims form mis-sold PPI.
Despite the fact that CMC’s in Scotland only need to be authorised if they process cases from England & Wales, it is a fact, that many lenders will simply NOT deal with Scottish CMC’s, who do not hold MOJ authorisation and as such do not work to their required standards.
The Financial Conduct Authority, Ministry of Justice, Financial Ombudsman and all lenders are faced with the thorny problem of claims not properly presented or indeed being “spurious.” Some lenders have even called for CMC’s to be charged for submitting the latter. We believe that going forward charging CMC’s or their clients for such cases may be a possibility.
Let’s get a bit technical! The FCA rules that apply to lenders when assessing PPI claims are known as the Dispute Appendix Rules. They are quite clear, that in the case of general letters of complaint, all Banks are entirely within their right to contact their customer and effectively ask them to “put the meat on the bones” of the complaint.
This is covered under rule 3.2.3G. “A firm may need to contact a complainant directly to understand fully the issues raised, even where the firm received the complaint from a third party working on the complainants’ behalf.” Let’s just underline here, that nowhere in the rules does it say that the lender contact, must only be by phone. If you are uncomfortable with this, then you are entirely within your rights to insist that any questions that a lender may require, be put in writing to you.
Most CMC’s also say that they can recover records back 10 years.
Well, this information is readily available from most High Street Lenders for little or no fee. The information that is provided, is simply a list of account connections on a printout. Nothing more.
From there many CMC’s simply issue a letter of complaint on your behalf.
Well, to be frank, it takes little time and allows them to deal with massive volumes. Basically, throw a hundred claims at a wall and hope as many stick as possible. Remember though, you only have one chance of success and if you get it wrong, especially when a lender requests more information from you, then potentially your chance of a successful claim may be greatly reduced. See Disp. Appendix Rule 3.2.3G above.
So, what do we do differently at Beat the Banks?
Well, by exercising our clients’ rights under the Data Protection Act 1998, we can usually obtain full files from lenders back to 1995 or in some occasions, even the early 90’s. By trawling through what is normally inches of data, our team of claims experts then use “financial forensics “and discussions with our customers to submit claims using an 11-page Financial Ombudsman PPI Consumer Questionnaire. Every single claim is completed with a level of precise detail which can only be gained by using this method. Wherever possible, proofs of evidence, taken from these files, also accompanies each claim.
Every single claim is given the same level of importance, no matter how potentially big or small it may be. We may charge a similar amount to other CMC’s, but we believe that our level of professionalism gives your one chance the very best chance.
That’s why we are rightly proud of our high success rate.