TERMS AND CONDITIONS
PAYMENT PROTECTION/PACKAGED BANK ACCOUNT CLAIMS
PLEASE READ CAREFULLY
Beat The Banks (BTB) is the trading name of PPI Reclaims (Scotland) Ltd. We want your decision to use our Company to be the right choice for you. We are committed to providing a friendly, professional, simple and easy to use service. Our aim is to be completely transparent in all our dealings with you and these Terms and Conditions explain our obligations to you and yours to us. They are, in effect, our contract with you. Please read them carefully and retain your copy for future reference.
What BTB will do for you:-
• If you do not have original paperwork relating to your PPI Product, we will endeavor to recover your full records from your lender via a full Subject Access Request under General Data Protection Regulation.
• We will progress your claim on a “No Win No Fee” basis. This means that we will only charge you if redress is recovered based on an agreed percentage of the amount received. (Charges apply if you cancel after 14 days – see Cancellation of this Agreement)
• You are not required to use BTB or any other claims management company in pursuing your claim(s). In fact you may claim directly to the financial institution that sold the PPI to you or subsequently take your complaint to the Financial Ombudsman Service if you do not receive a satisfactory response from them.
• We will hold all personal and financial information in accordance with the General Data Protection Regulation.
• We will assess your claim and if appropriate, pursue a claim for the recovery of your losses, on your behalf.
• We will deal with all aspects of your claim, including all correspondence. This includes all negotiations were required with relevant companies and/or institutions. On occasion, it may be necessary for us to obtain further signed documentation to make this possible.
• We will, if needed, pursue your claim with the Financial Services Compensation Scheme, the Financial Ombudsman Service (or other regulatory bodies) at no additional cost to you.
• We will inform you of all and any offers of settlement that we receive, evaluate them and inform you either verbally or in writing whether we consider that you should accept or reject the offer.
• We will always act in your best interests when pursuing your claim and endeavor to achieve for you, the absolute best results realistically obtainable.
• If, as per your instruction, the recovered amount is paid directly to BTB, we will deduct our agreed fee and forward the rest of the amount awarded to you without delay. If the payment is made directly to you, then we will forward an invoice to you for immediate payment.
• If your claim is against a current policy and is successful, we must advise that your Payment Protection Insurance will be canceled.
What BTB will not do for you:-
• We will not offer or give you financial advice.
• We cannot guarantee to win a claim that we accept and pursue.
• We will not advise you to pursue a claim that in our opinion has no realistic chance of success. We also reserve the right to cancel this Agreement if we form this opinion.
• We will not accept an offer of compensation on your behalf without your agreement either verbally or in writing.
• We will not take your case to court (we will, however, inform you if we think that you should).
What do BTB require from you:-
• We ask that you provide all relevant information we may request without delay, as this will enable us to pursue your claim efficiently.
• Provide us with clear instructions.
• Co-operate fully with us.
• Provide us with the exclusive authority (excluding even yourself) for the duration of the contract to:-
(a) pursue your claim;
(b) enter into correspondence and negotiations on your behalf;
(c) receive, process and provide a valid receipt for any remuneration made;
(d) ask the financier of the cheque (for your compensation payment) to make it payable to Beat The Banks so that we can process it or, if the cheque is made payable to you, to pay it into a client account deduct our fee, as set out in this Agreement, before forwarding the balance to you.
(e) If payment is made to you directly into your bank account, you must pay our invoice within fourteen days. If payment is made to you in the form of a cheque, payment of our invoice is due fourteen days after cheque clearance.
In the event that you are currently subject to a Trust Deed or IVA or a Bankruptcy or Sequestration, you may be able to claim but you should be aware that the compensation received will be used to pay your creditors. You will still be liable to pay our fees. Dependent on circumstances these fees may be met by the Account in Bankruptcy or your appointed Insolvency Practitioner.
If you are within a period of up to nine months from the finalisation of your Trust Deed or IVA, then depending on the amount of compensation received, there is a possibility that your case may be re- opened by your Trustee or the Accountant in Bankruptcy. Following a Bankruptcy or Sequestration, after a defined period of time you are normally given an automatic discharge. In certain cases you may also require a second discharge from the Insolvency Practitioner dealing with your case. You should be aware that even after being discharged the Accountant in Bankruptcy and any Insolvency Practitioner appointed on their behalf, reserve the right to re-open your Bankruptcy or Sequestration dependent on the amount of compensation awarded. In such cases then our fees would normally be met by them.
If you are currently subject to a Debt Arrangement Scheme, the lender may choose to offset the compensation against a debt that you have outstanding with them. In which case you will still be due to pay our fee. This may also apply if you are also currently subject to any other debt repayment programme with your creditor or a debt management plan.
Please find detailed below a brief description of the various types of financial claims that we are able to offer, along with a one page summary for each one explaining the service that we provide and the associated costs that are payable in the event your claim is successful.
In all cases, if we or our carefully chosen partners, aren’t successful in obtaining compensation on your behalf, then no fee is payable. You also have the comfort of knowing that in every single case, you will be dealing with firms that, where appropriate, are either fully authorised and regulated by the FCA or by the Law Society in England and Wales.
Claims for mis-sold PPI
We are only able to offer this service for new enquiries up to 29 August 2019. This is in line with the deadline set by the FCA. Unlike other claims companies, we have only ever dealt with the recovery of full file information before submitting claims. We believe in giving your one chance the best chance.
Claims for poor pension and investment advice
Do you worry you were given faulty pension advice? Did the lure of high returns convince you to invest in Unregulated Collective Investment Schemes (UCIS)? Are you concerned that you may have lost money?
Our experience allows us to offer an initial assessment as to whether you may have the possibility of claiming compensation for poor or faulty pension and investment advice. By working closely with leading industry experts, our aim is to help you recover redress wherever possible.
Click here for our one-page summary outlining the service we provide and the costs involved.
Claims for mis-sold mortgages
Being advised to consolidate debt and add the borrowing to your mortgage may have meant paying considerably more interest and, in some cases, unnecessary broker and lender charges, or even early redemption fees.
Maybe you were persuaded to re-mortgage and invest in other property in the UK or elsewhere in the world, or to invest in other assets which have subsequently failed?
Years of practical experience banking and mortgage broking means we are ideally equipped to recover full lender and/or broker files if you have been a victim of poor mortgage advice. By working closely with our expert partners, we are here to help you recover compensation wherever possible.
Click here for our one-page summary explaining how our service works and the costs involved.
Additional Claims – Lender “Unfair Commission” Offers
Have you tried to claim for mis-sold PPI and instead only been given a partial offer because the profit your lender made on the sale of the insurance exceeded 50%?
By pursuing a legal claim through Beat the Banks and our legal partners for a lender breach of Section 140 of the Consumer Credit Act, you can obtain significantly more compensation than you were previously offered. We initially assess each possible case by firstly recovering and then analysing your full lender file. Qualifying cases are then passed to our solicitors to work under a Damages Based Agreement, meaning that if you are not successful, no fee is due.
Click here for our one-page summary that fully explains the process and the costs involved if you are successful.
To find out more about any of our claim types and if you could be due compensation, simply give our team a call on 01382 200474. If you live locally to our office in Dundee, you are also more than welcome to pop in for a coffee and a chat.