Complaint Procedure

We aim to provide our customers with a highly professional service. In the event this is not the case, we want you to let us know. You can complain in a variety of ways:-

Call our Compliance Manager on: 01382 200474

Write:
Compliance Manager
Beat the Banks
87 Commercial Street
Dundee
DD1 2AB

Email: claim@beatthebanks.co.uk (for the attention of the Compliance Manager)

Our aim is to resolve your complaint as quickly as possible. If we are unable to resolve your complaint within 48 hours, we will write to you within 5 working days with an acknowledgement of your complaint either with a formal response or explaining when we feel we will be able to give you a final response. We will tell you the name and title of the person who will be handling your complaint and will keep you updated as things progress. We aim to resolve all complaints within an eight-week period.

If we are unable to resolve your complaint, or your complaint isn’t resolved within an 8 week period then you have the right to refer your complaint to the Financial Ombudsman Service, an independent organisation that helps resolve complaints and which is free for consumers to use. Further details can be found by visiting the FOS website at – www.financial-ombudsman.org.uk